Application Engineer II

First Citizens Bank And Trust Company • Philadelphia, PA

394d • Remote

About The Position

The Application Engineer II position at First Citizens Bank & Trust Company is a remote role focused on the planning, problem resolution, and advanced production support for multiple high-priority bank applications. The role involves providing expert guidance and mentorship on application technical support, maintenance, and enhancement, as well as overseeing the installation, configuration, and daily administration of vendor-supplied software. The engineer will monitor application performance, address technical issues, and may supervise less experienced associates.

Requirements

• Bachelor's Degree and 4 years of experience in Application Engineering OR High School Diploma or GED and 8 years of experience in Application Engineering.
• Preferred Area of Experience: Financial Services.
• Experience with Collibra, Tableau, IDQ, IICS, Redwood, BODS, and BOXI.

Responsibilities

• Leads efforts to implement, integrate, upgrade, and support technical systems that execute business applications.
• Responsible for assigned technical areas including LDAP, LINUX, WebSphere, data backups, and purging.
• Resolves complex problems and failures that occur in assigned applications and systems.
• Leads disaster recovery plans for assigned applications.
• Maintains a strong knowledge base of primary application, interface applications, and system integrations through ongoing research and education.
• Manages special or advanced technical projects.
• Develops and oversees a comprehensive testing plan.
• Investigates, analyzes, and determines user needs.
• Verifies the successful implementation of software, patches, and upgrades.
• Utilizes end user feedback and requests to develop system improvements that impact applications.
• Determines solutions for known issues and business needs.
• Coordinates with interface applications and other business units to verify request definitions, then makes appropriate system configuration or parameter changes.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) with customized offerings designed to support families.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED