Application Engineer I

PCB Piezotronics, Inc.•Cincinnati, OH

36d

About The Position

As an Application Engineer with The Modal Shop, you will provide you will provide general sales support and technical support of products in the field by phone, email, or video conference coverage.

Requirements

Education: Two-year technical degree or equivalent specialized training
Experience: 6 months to 2 years of related experience.
Travel Requirement: As needed

Nice To Haves

Sound and Vibration industry knowledge and experience a plus.

Responsibilities

Provides general sales and technical support to customers, focusing on calibration products.
Receives training in a range sensor operation types and applications as well as sensor calibration theory and methods to support TMS product lines.
Responds to a wide range of customer technical inquiries by phone, e-mail, or video conference.
Participates in testing of calibration products and software and to identify software bugs or product enhancements to reports back to engineering and product management.
Provides Field Sales Engineers with technical expertise in the pre-sale phase to answer customer questions as needed.
Assists in the completion of orders and repairs (Quality Concerns): 1. Appropriately documenting information from customers for internal parties to action accordingly. 2. Performs follow up on with customer to ensure successful completion of repairs.
Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research and product development paths.
Provides quotations for products and services in accordance with pricing and delivery policy.
Performs other duties as directed for the efficient operation of TMS, Sales & Marketing and other PCB Group companies.
Promotes teamwork, cooperation, and commitment to “Total Customer Satisfaction” among team members.