Application Developer 1

RBC • Simpsonville, SC

12h • Onsite

About The Position

The Applications Developer works under the direction of the Applications manager. He/she provides technical support to resolve or assist in resolution of issues relating to ERP systems, reports, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. He/she also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing standard query language (SQL) statements to extract data for business purposes or audits.

Requirements

• High School Diploma, Associates degree in an IT related field is preferred.
• 3+ years of experience of relevant work experience; 1+ years with Associates.
• Microsoft Access/Excel/Word/PowerPoint expertise is required.
• Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
• Ability to work independently under general supervision within a demanding client centric environment.
• General knowledge of Windows Server (2016 and newer) operating system.
• High level of experience with desktop operating systems.
• Excellent troubleshooting skills.
• Excellent research skills.
• Technical documentation skills.
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner.

Nice To Haves

• Visual Studio (VB.net / C#), RPG, Cobol, SQL.
• SQL Server Reporting Services and SQL Server Integration Services.
• DevOps (Team Foundation Server) – Source Code Repository Software.
• Ability, initiative and accountability to execute broad assignments requiring minimal direction.
• Moderate understanding of enterprise datacenter technologies including Networking, Security, TCP/IP and DNS.
• Experience supporting Infor Syteline or SAP ERP systems is preferred.
• Ability to write complex SQL queries is preferred.
• Experience using Industry Standard ticketing system is preferred.

Responsibilities

• Provides training, troubleshooting, and support to software application users.
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues.
• Liaise with third parties and IT partners to resolve issues in a timely manner.
• Implement minor changes to various ERP systems.
• Track and manage changes to application software per defined Change Management process.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Determine severity of incidents and efficiently escalate them using the incident management process.
• Keep requester informed of progress.
• Ensure resolution meets user requirements while meeting Service Level Agreement (SLA).
• Support a 24 x 7 manufacturing environment.

Benefits

• Work alongside a collaborative, experienced leadership team.
• Be part of an industry leader with a strong brand reputation and an innovation-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED