Application Customer Support

Trimble • Seattle, WA

394d

About The Position

The Application Support Specialist acts as the primary support liaison between Trimble and its customers, focusing on resolving complex software issues related to Trimble Viewpoint's construction accounting and project management software. This role involves assisting customers, monitoring support calls, utilizing SQL for data analysis, and developing knowledge base articles to enhance customer support efficiency.

Requirements

• An Associate's degree or two (2) or more years of relevant industry work experience.
• Strong understanding of general business payroll set-up and processing, accounting principles and practices.
• Experience working all the way through the General Ledger is highly beneficial.
• Intermediate level of experience with core MS Office suite (Outlook, Word, Excel).
• Ability to work within the coverage requirements of the Customer Support department, including on-call rotation.

Nice To Haves

• Prior Viewpoint by Vista ERP, Trimble Pay, or Vista Web Application experience
• Construction industry experience, particularly in construction accounting and/or project management is desirable but not required.
• Experience with complex computerized payroll systems is a plus.
• Experience in a customer service role.
• Knowledge of Microsoft Transact SQL.

Responsibilities

• Assists customers with use of Trimble Viewpoint's Vista Software, Trimble Pay, and Vista Web Application Software.
• Monitors, tracks, and documents customer support calls and related activities in Trimble's CRM system.
• Uses SQL Query, reporting tools, and spreadsheets to examine underlying data.
• Assists other departments with application issues and development of the software.
• Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
• Serves as an on-call resource for International calls as part of normal department rotation, as assigned.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree