Application Customer Support

Trimble • Knoxville, TN

69d • $19 - $24

About The Position

As an Application Customer Support Specialist, you will provide essential enterprise support by resolving customer issues and coordinating escalations. Success in this role requires basic proficiency with Generative AI tools (like Gemini, ChatGPT, and LLMs) to streamline support tasks. You must be able to use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications.

Requirements

• Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
• Strong understanding of general business, accounting and HR principles.
• Adept at working with AI-powered support tools (e.g., chatbots, virtual assistants).
• Intermediate level of experience with core Google Workspace.
• Prior experience in customer support or a related role.
• Strong problem-solving and communication skills.
• Passion for technology and software solutions.
• Excellent interpersonal abilities and customer-centric mindset.

Nice To Haves

• Accounting experience.
• Construction experience and/or Construction accounting experience.
• Basic SQL exposure.
• Prior ERP experience.
• Experience using Vista or Vista Web products.

Responsibilities

• Provide enterprise support by resolving customer issues.
• Coordinate escalations as necessary.
• Utilize Generative AI tools to streamline support tasks.
• Ensure adherence to data confidentiality protocols.
• Maintain high customer satisfaction.

Benefits

• Medical, Dental, Vision, Life, Disability insurance.
• Time off plans.
• Retirement plans.
• Tax savings plans for health, dependent care and commuter expenses.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees