Application Analyst

Do It Best Corp. • Fort Wayne, IN

396d • $58,000 - $78,000

About The Position

The Application Analyst at Do it Best Corp. is a key member of the IT support team, focusing on resolving application support tickets and ensuring the performance of web and database applications. This role involves collaboration with development teams and IT Business Analysts to deliver effective solutions and improve application functionality. The analyst will engage with end users, triage support calls, and document progress while promoting a culture of teamwork and continuous improvement.

Requirements

• Degree in an IT related field or 1-5 years of relevant work experience
• Experience with ASP.NET, VB6, VB.NET, C#, HTML, IIS, JavaScript, jQuery, SSIS, SSRS, MS SQL, Access, Excel, SharePoint, Google Suite, FTP, Internet browsers, TCP/IP, Kafka, cloud technologies (Azure, AWS, GCP)
• Experience with internet access, servers, databases and file structures, and integration with back-end systems
• Strong problem solving and troubleshooting skills
• Effective verbal and written communication skills
• Effective technical writing skills
• Effective interpersonal skills, collaboration, and teamwork

Nice To Haves

• Experience with Cloud ERP systems, ideally Oracle
• Experience working in an agile software development environment, e.g. Scrum or Kanban
• Familiar with team collaboration and productivity tools, such as Google Workplace, Trello, Slack
• Experience with infrastructure, firewalls, active directory, and automations

Responsibilities

• Serve as an IT ambassador and build trust with business partners and end users
• Triage escalated support calls to diagnose the problem
• Coordinate across IT departments to formulate technical solutions and opportunities for improvement
• Communicate with users and interested stakeholders on issue progress
• Document updates in call tracking software
• Research code and applications utilizing various technologies
• Prioritize and resolve tickets in a timely manner meeting established service level agreements
• Provide after-hours support through on-call, rotational assignment
• Serve on response teams for High Response Events requiring immediate attention
• Promote a team environment by assisting other team members with active issues
• Partner with development teams and IT Business Analysts to deliver successful applications
• Serve as part of the testing team for product development teams and individual projects
• Work with development staff on programming standards and effective information for application support
• Develop small or extra small projects, as prioritized and approved
• Author Knowledge Base content for users to self-solve issues
• Support monthly reviews of support tickets and related projects to drive improvements
• Support a culture of teamwork, collaboration and proficiency within the team
• Support conflict management and change management
• Practice servant leadership

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed