Application Analyst

Plexus • Neenah, WI

1d

About The Position

At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.
When we invest in our people, we invest in building a better world.
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.
Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:
$58,100.00 - $87,100.00
Purpose Statement: Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence, providing daily “care and feeding” for core applications to ensure availability and performance, providing conceptual design expertise to solutions, owning the application life cycle (patching, upgrades, security updates, etc.), and managing relationships with key third party software suppliers.

Requirements

• Bachelor’s Degree with 1 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
• A minimum of a Bachelor's degree is required.
• Experience in computing systems or IT support is required.
• Packages, object and change management using SDLC methodology.
• Misc. JDE configurations such as printers, job queues, etc.
• Security, menu and UDO execution and understanding.
• Audit and Compliance control test execution and evidence collecting.
• General JDE maintenance using Server Manager and VDI installation.
• Maintain the confidentiality of all departments, company and customer information while working safely at all times.
• The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.

Responsibilities

• Team Work and Collaboration: Provide customer service excellence in supporting Plexus teammates through incident support, management and resolution.
• Implementation: Help manage and successfully deliver low to moderate complexity efforts.
• Support and Service Delivery: Act as first line of contact for End User application related support, utilizing tool knowledge related to the assigned area, or/and perform system monitoring trend analysis.
• Testing (APAC Only): Collaborate with technical analysts and developers and/or assisting with functional testing and application management.
• Business Value and Innovation (APAC Only): Assist with documenting detailed systems requirements encompassing screen mockups and diagrams.
• All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Benefits

• Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development.
• We also prioritize work-life balance and offer a variety of perks to enhance the team member experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees