Application Analyst MIT
About The Position
The Application Analyst utilizes his/her knowledge of the client's clinical or business requirements, application capabilities, and his/her technical skills to implement and support applications. The Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems. The Application Analyst is also responsible for the application configuration, go-live support, and on-going client support. He/she works on multiple projects concurrently. The Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care.
Requirements
- BS Required
- Application implementation, troubleshooting, and support
- Application testing
- Related clinical or business experience
- OHS Annual Assessment
- Epic Certification may be required
Responsibilities
- Install new applications, new components, and upgrade existing applications.
- Configure application settings.
- Provide go-live and rollout support.
- Support users on new applications, modules, and functionality.
- Provide application troubleshooting support for the application(s).
- Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
- Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
- Analyze business/clinical needs and requirements.
- Evaluate the operational workflow that is applied to the system.
- Create system specifications from user requirements.
- Create test plans and test new systems, version upgrades, and any system modification.
- Document all outcomes of testing.
- Design database queries and create reports utilizing a report-writing tool.
- Monitor application issues and evaluate issues as they arise.
- Write and maintain accurate and current documentation regarding application(s) supported by the team.
- Participate in the maintenance of training materials and disseminate materials to users.
- Provide timely, effective, and professional customer support on a 24x7 rotating basis.
- Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
- Triage network, hardware, or workstation issues as required.
- Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
- Act as a liaison to the vendor for Montefiore IT or the client.
- Contact vendor to report escalations and obtain assistance with solving issues.
- Assist with the coordination of vendor activities including hardware or software installation.
- Perform other related duties as required.
- Apply business knowledge to system processes and manipulation of data to ensure successful transactions through the system.
- Make necessary enhancements to add or maintain functionality of the application. These changes may include creating and modifying screens, tables, dictionaries, and rules.
- Participate in the design, development and maintenance of system interfaces. Validate and test system interfaces.
- Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
- Administer application security and access controls.
- Provide or coordinate ongoing training for clients in the use of systems.
- Provide server maintenance as required.
- Apply patches and fixes to the Operating System, or write
Benefits
- An assortment of insurance products and discount programs through Voluntary Benefits.
- Check out our comprehensive benefits available to you when you join our outstanding team!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
