Application Analyst - Virtual Health and Clinical Communication (Hybrid)

Houston Methodist•Houston, TX

2d•Hybrid

About The Position

FLSA STATUS Exempt QUALIFICATIONS EDUCATION Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in addition to the experience listed below in lieu of degree or licensed clinical or certified IT professional experience EXPERIENCE Three years experience in IT or clinical or business workflow Experience supporting clinical, ancillary or business environments LICENSES AND CERTIFICATIONS Required SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Understanding of business processes and requirements as related to the assigned (clinical or business) environment Ability to support large scale clinical and ancillary systems Familiar with current database and operating systems as required for assigned applications Technical skills to support multiple applications Intermediate level competency in multiple applications or areas of clinical workflow Demonstrated project management skills Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training. Assists, trains and supports customers with the operation and administration of systems. SERVICE ESSENTIAL FUNCTIONS Debugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications. Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items. Supports and installs software applications, including on call support. QUALITY/SAFETY ESSENTIAL FUNCTIONS Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues. Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence. FINANCE ESSENTIAL FUNCTIONS Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations. Prioritizes issue resolution, work requests and tasks effectively. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Anticipates client needs and communicates to department leadership for solution development. Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teams. Seeks out opportunities to cross train and become proficient in multiple applications. Participates in professional development. Completes Individual Development Plan (IDP). SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform: No Scrubs: No Business professional: Yes Other (department approved): No ON-CALL Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call Yes TRAVEL Travel specifications may vary by department May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area Yes

Requirements

Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in addition to the experience listed below in lieu of degree or licensed clinical or certified IT professional experience
Three years experience in IT or clinical or business workflow
Experience supporting clinical, ancillary or business environments
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Understanding of business processes and requirements as related to the assigned (clinical or business) environment
Ability to support large scale clinical and ancillary systems
Familiar with current database and operating systems as required for assigned applications
Technical skills to support multiple applications
Intermediate level competency in multiple applications or areas of clinical workflow
Demonstrated project management skills
Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology

Responsibilities

Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
Establishes and maintains effective working relationship with clients.
Shares acquired skills with team members through documentation and training.
Assists, trains and supports customers with the operation and administration of systems.
Debugs, programs and tests systems and applications.
Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
Utilizes working knowledge of assigned applications to effectively complete assigned tasks.
Applies workflow to and from clinical and business applications.
Effectively leads and facilitates meetings.
Develops meeting objectives, agendas and action items.
Supports and installs software applications, including on call support.
Provides high quality technical support for assigned application(s).
Creates custom solutions or configuration options to solve operational or workflow issues.
Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence.
Establishes responsible deadlines and personal work plans and manages time effectively.
Accurately completes and submits assigned work and status reports according to project timelines and expectations.
Prioritizes issue resolution, work requests and tasks effectively.
Anticipates client needs and communicates to department leadership for solution development.
Resolves problems of moderate to advanced complexity using strong analytical and logic skills.
Generates innovative solutions in partnership with customers, vendors cross and functional IT teams.
Seeks out opportunities to cross train and become proficient in multiple applications.
Participates in professional development.
Completes Individual Development Plan (IDP).