Application Analyst Senior

St. Charles Health System•Bend, OR

49d•$47 - $70

About The Position

The Senior Applications Analyst at St. Charles Health System (SCHS) is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. This position does not directly manage any other Caregivers.

Requirements

Bachelor's degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor's degree.
Must pass an assessment exam prior to qualifying for an interview, unless already Epic certified.
Minimum of seven (7) years paid experience as an application analyst.

Nice To Haves

Graduate of an accredited college or university. Bachelor's degree in public or business administration, management information systems, or computer science.
Experience with a broad spectrum of Hospital-based and Ambulatory / Clinic-based applications as well as Enterprise Resource Planning applications such as: Epic, Mosaiq, Nuance (eScription and Dragon), 3M Coding, Atlas, Microsoft Reporting Services, Microsoft Integration Services, Microsoft Office Suite; Truven, Pyxis, Workday, SAP, PeopleSoft, Kronos, Navex Document Library and Hill-Rom Nurse Call.

Responsibilities

Using a comprehensive knowledge of industry best practices and St. Charles Health System experience, leads the most complex system and process improvement efforts; coordinates the integration of interrelated system improvement roadmaps; analyzes the change management process for their respective teams and makes recommendations for improvement.
Will be involved in configuring and implementing integrations and AI agents for applications and/or platforms they support.
Collaborates with system users towards continuous improvement of the business value delivered by our software applications.
Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.
Understands the choices involved in application configuration and manages choices which support the guiding principles and strategies of the organization.
Designs and executes small-to-large scale application testing as required. Supports and manages large- scale testing efforts as assigned.
Troubleshoots, identifies root cause, solves and documents the most complex system problems facing the IT team at St. Charles Health System. Escalates application issues with St. Charles Health System management and if necessary, the software vendor, while maintaining issue status reports.
Analyzes and manages systems of simple to high complexity to ensure service level agreements with system clients are met; assists IT Leadership in the formulation of service level agreements.
Performs in a lead capacity when dealing with fellow caregivers and vendors, working to improve all aspects of our system applications.
Maintains data integrity and security for assigned applications and systems; leads efforts to address the most complex data integrity problems; assists in architecting data and security standards.
Collaborates with the user community to formulate training curriculum; develops training programs from scratch; mentors Application Analyst Level I's, II's, and III's.
Collaborates with users and vendors to supply the most complex reporting needs for both IT and the user community.
Manages small-to-medium scale projects and completes the associated Project Management deliverables as assigned. Completes project tasks of simple-to-high complexity as assigned.
Participates with caregivers, Informatics and leadership to inform and advise strategic and tactical decisions.
Participates actively in groups and makes or facilitates strategic and/or tactical decisions for applications and other areas of responsibility.
Leads cross-functional team efforts to identify the best decision, given the large variety of situations posed by projects, application problems, application maintenance efforts or re-design efforts.
Remains capable of being tasked with the most complex tasks on the most complex projects as well as mentoring others in the completion of other tasks; can be called upon to play the role of PM when required.
Collaborates with IT Leadership to guide all aspects of system documentation.
Participates in on-call rotation, as required, and participates in after hour escalation calls.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.