Application Analyst, Professional Billing

HEALTH CHOICE NETWORK

About The Position

This position is responsible to serve as the primary support contacts for each application. Analysts will coordinate all issues that arise during the project for their specific areas and must be very knowledgeable about the organization’s policies, procedures, and business operations.

Requirements

In depth knowledge of the software
EHR Certification in key business area mandatory (Epic Resolute Professional Billing Certification)
Knowledge of developing strategic business plans.
Strong ability to convey technical information to non-technical customers and good listening to translate in the other direction.
Proven leadership capabilities including track record of creating and implementing innovative solutions to meet high-pressure organizational needs that focus on Customer Service excellence.
Knowledge on Population Health, Community Health, and Public Health.
Knowledge of healthcare industry, healthcare information systems, and practices.

Responsibilities

Acts as the primary support contact for application’s end-users
Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
Guides and creates workflows including design, build, and testing the system
Analyzes technical issues associated with Epic
Identify and implement requested changes to the team
Serves as a liaison between end users’ workflow needs and implementation staff
Maintains regular communication with EHR representatives, as well as participating in weekly project team meetings.
Works with EHR Representatives and Organization’s business community, and end-users to ensure the system meets the organizations business needs
Participates in training and working with end users
Documenting troubleshooting and resolutions via ticketing system
Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
Maintains HIPAA compliance.
Other duties may be assigned.