Application Analyst - Lead - Ambulatory INTERNAL ONLY

Singing River Health System•Pascagoula, MS

3d•Onsite

About The Position

The Application Analyst – Lead has in-depth knowledge of the different clinical systems and serves as a bridge between end users and the IS applications staff. He/She supervises the appropriate team (i.e. Ambulatory, Rev Cycle, Access, Willow/Beacon, ASAP/Hospice, Beaker/Bugsy, Inpatient, ORCA); delegates tasks, manages resources, maintains project timelines, monitors Service Desk tickets for the group, and provides feedback to managers for evaluations. The Application Analyst – Lead conducts regular day-to-day communication with Information System teams, reviews software, analyzes business operations, and works with application vendors and the clinical, business representatives, and/or subject matter experts to tailor the different system(s) to fit the organization's needs. Application Analyst – Lead can perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of the different applications. He/She is the primary support contact and works with the other members of the application team in coordinating efforts and status updates with the end users/operations stake holders. Application Analyst – Lead coordinates and communicates with the end users and representatives from other organizational departments, such as lab, radiology, pharmacy, and medical records that are impacted by the EMR and other applications. They utilize advanced knowledge of the software functionality, and maintains knowledge of the implemented clinical, revenue, or ambulatory workflows. The Application Analyst Lead coordinates and a future-state workflow and build the system to support the new workflow. They will work in groups within their respective team(s) and across interdisciplinary workgroups to accomplish these goals. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Requirements

Associate’s degree in a clinical discipline required; Bachelor's degree in Computer Science, Mathematics, or healthcare-related field preferred.
If clinical practitioner (LPN, RN, RT, etc.), must hold current applicable MS license/certification(s).
Current certifications in Epic applications required or obtained within 90 days of date of hire.
Must maintain certifications in Epic to retain position.
Must have de-escalation training complete by the end of position orientation (90 days); must have appropriate level of de-escalation training.
A minimum of one (3) years’ supervisory or project leadership experience required.
A minimum of one (2) years’ experience in developing, implementing, operating, or maintaining information systems in integrated healthcare delivery systems including hospitals and/or clinic settings required.
Previous installation experience with healthcare system databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor required.
Must demonstrate keen mental faculties/assessment and decision making abilities.
Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Must demonstrate strong written and verbal communication skills.
Must possess emotional stability conducive to dealing with high stress levels.
Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required.
Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
Must demonstrate the ability to learn and adapt quickly in a fast-paced environment and have the ability to work independently.
Work requires a combination of intermediate to complex analytical, clinical, and administrative abilities.
Must possess superior customer service skills and professional etiquette.
Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.