Application Analyst, Integrations

HEALTH CHOICE NETWORK

68d

About The Position

We are seeking a detail-oriented and collaborative Epic Integration Analyst to support the design, build, and maintenance of EHR interfaces and data integrations within HCN’s enterprise systems. This role serves as the primary support contact for end-users, ensuring data integrity and workflow efficiency across clinical and operational systems.

Requirements

• Strong ability to communicate complex technical concepts to non-technical audiences and interpret user needs effectively.
• Working knowledge of interoperability standards including FHIR and HL7.
• Understanding of Population Health, Community Health, and Public Health workflows.
• Knowledge of healthcare information systems, EHR architecture, and best practices.
• Proficiency in MS Office Suite and familiarity with data analysis or integration tools.
• Excellent problem-solving, documentation, and organizational skills.
• Ability to work independently and collaboratively across technical and operational teams.
• Previous experience in a nonprofit or Federally Qualified Health Center (FQHC) environment preferred.

Nice To Haves

• Epic Bridges Certification preferred.
• Prior customer service or application support experience preferred.

Responsibilities

• Serve as the primary support contact for application end-users, providing timely and effective resolution of technical issues.
• Identify and troubleshoot issues within assigned application areas, collaborating with cross-functional teams to resolve system impacts.
• Work closely with the Integrations and Business Intelligence teams to monitor and resolve interface errors within the EHR.
• Configure and maintain FHIR APIs, HL7 interfaces, and application-level settings to ensure data interoperability and optimal performance.
• Design, build, and test system workflows in alignment with operational and clinical requirements.
• Analyze technical issues within the EHR and recommend appropriate system enhancements.
• Implement requested configuration changes, updates, and improvements based on user and organizational needs.
• Maintain regular communication with EHR vendor representatives and participate in weekly project and status meetings.
• Collaborate with internal business owners, clinical stakeholders, and end-users to ensure systems meet organizational goals.
• Participate in training sessions and provide support to end-users on new features and workflows.
• Conduct troubleshooting and issue resolution in collaboration with technical and application teams.
• Hold weekly meetings with team members to review project deliverables, discuss shared issues, and prepare for upcoming milestones.
• Ensure compliance with HIPAA and all relevant data security standards.
• Perform other duties as assigned.

Benefits

• Competitive salary and comprehensive benefits package.
• 100% employer-paid medical plan (including dependents on select plans).
• 5% employer 401(k) retirement contribution.
• Generous paid time off (PTO) and paid holidays.
• Professional development, certification reimbursement, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees