Application Analyst III-ServiceNow

Carilion Clinic • Roanoke, VA

396d • Remote

About The Position

The position involves advanced application system analysis and design, focusing on requirements, specifications, configuration, documentation, testing, and implementation of systems. The role serves as a primary liaison between various groups, clients, and vendors, while also mentoring others in the department. The candidate will manage projects independently, provide application support, and participate in on-call rotations for assigned applications.

Requirements

• High school diploma or equivalent required.
• Associate's/Bachelor's degree in computer science, information systems, healthcare, business or equivalent experience required.
• Minimum of five years of related experience.
• Valid Virginia drivers' license required.
• Vendor and/or industry certifications/proficiencies as determined by management.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work independently and in a team setting.
• Effective communication skills (oral, written, and presentation).

Nice To Haves

• Experience with ServiceNow platform highly desired.

Responsibilities

• Perform advanced application system analysis and design including requirements, specifications, configuration, documentation, testing, and implementation of systems.
• Provide application support, troubleshooting, training, and reporting activities.
• Serve as a primary liaison between TSG groups, clients, and vendors.
• Mentor other staff in the department.
• Conduct analysis of application design and plan implementations to maximize application benefits.
• Develop and maintain a comprehensive working knowledge of assigned applications and related tools.
• Assist with resolution of complex issues and track issues for updates to senior staff and clients.
• Independently manage assigned projects and meet deadlines.
• Participate in on-call rotations for assigned applications.
• Plan and conduct system requirements definition sessions.
• Coordinate and conduct detailed design sessions based on client business needs and application functionality.
• Lead large projects and assign tasks to supporting Application Analysts and other staff.
• Develop reference materials for training of other staff.
• Adhere to the application change management process.

Benefits

• Flexible work options (onsite, hybrid, or remote) available for certain states.
• Collaborative work environment.
• Opportunities for professional development and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED