Under the leadership of the Applications Manager, the Application Analysts primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build/configure, upgrade and release process. The Application Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization's policies, procedures, and business operations. They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions. Senior level technical professional. Completes complex work within a discipline or specialty area. Helps others understand the why and articulates the importance to others they work with. Owns processes and continually incorporates feedback to improve them. Proactively audits process to improve before an issue occurs. Caters to individual styles and abilities. Teaches new skills. Helps talk through situations with operational stakeholders. Makes recommendations for new functionality for issue avoidance or operation improvement. Pushes back when operations or IT is steering down the wrong path. Specialization The Epic Professional Billing application analyst reporting to the manager of application implementations specializes is back-office billing and claims adjudication workflows within HillChart. Resolute Professional Billing setup includes charge entry, charge coding and edits, claim form setup and clearinghouse connection, claim edits, patient follow-up and statements, and bad debt workflows.