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The Application Analyst III is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II. The Application Analyst III is responsible for the installation, upgrades and the configuration of the application. The Application Analyst III assists in the coordination of customer support activities. The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base. The Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period. The focus of this role is primarily on scheduling optimization to enhance open/direct scheduling ability by patients. This will include, but not be limited to, reviewing scheduling setups for opportunities, linking visit types to blocks, and building decision trees. This role will be collaborative with the RWJBH Medical Group leadership team s strategic plans to enhance specialty-by-specialty.
