Application Analyst I

MyMichigan Health • Midland, MI

65d

About The Position

Working under the direct guidance of IT Leadership and the mentorship of senior team members, Application Analyst I's play an integral role in the design, implementation, training, and support of MyMichigan's Software Applications. They function as a point of contact for application support, ensuring timely issue resolution and effective communication while upholding adherence to MyMichigan Health's policies, procedures, and business operations. Primary responsibilities include conducting comprehensive analyses of workflows, system configurations, reporting specifics, and software testing. By showcasing their established proficiency, they ensure the seamless functionality of applications and contribute to heightened operational efficiency. Application Analysts serve as intermediaries between end users, third-party entities, and the applications teams responsible for implementation and support. Application Analyst I's exhibit an understanding of one or more applications or modules, solidifying their status as subject matter experts.

Requirements

• Associate's degree is required.
• Bachelor's Degree in IT, business, or healthcare field or Associate's Degree with three (3) or more years of work related experiences providing advanced application system support.
• One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications.
• Quickly learns new system functionality and keeps up to date with the latest application enhancements.
• Preferably one (1) or more years prior work experience within Healthcare or Healthcare IT.
• Displays analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of Applications.
• Demonstrates strong attention to detail to ensure system integrity and accuracy.
• Communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner.
• Ability to interact positively with end users and teammates, empathizing with their needs and translating them into system enhancements.
• Flexibility to work in a dynamic and evolving healthcare environment.
• Demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams.
• Experience in change management principles and practices.

Responsibilities

• Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows.
• Troubleshoots problems and incidents. Recommends innovative solutions.
• Plans, executes, and documents supporting evidence of application testing.
• Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used.
• Analyzes application capabilities to optimize its use within workflows.
• Assists in cross training team members and users.
• Participates in additional projects including software updates and changes.
• Exhibits a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications.
• Understands fundamental functionality of application systems and diverse modules within the designated support area.
• Delivers prompt, efficient, and effective customer assistance by skillfully addressing reported concerns until they are successfully resolved.
• Participates in the creation, testing, and upkeep of system applications.
• Coordinates discussions, manages priorities, resolves conflicts, maintains a comprehensive issues list, and maintains project tasks within specified timelines.
• Utilizes knowledge of primary application integration and transition points between primary application and third-party applications to troubleshoot and provide support.
• Takes ownership of incidents in primary areas of support and works collaboratively with other areas of support to ensure satisfactory resolution.
• Detects errors and inconsistencies in system configurations and documentation.
• Executes system updates and changes in accordance to IT incident and change policies and procedures.
• Effectively translates and communicates complex technical solutions across various groups to help drive informed decision making within the organization.
• Participates in an on-call support rotation to address organizational urgent needs.
• Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees