Application Analyst I

Confluence Health • Wenatchee, WA

71d • $26 - $41

About The Position

This position works onsite in Wenatchee, WA. The Application Analyst I will be responsible for assigned applications also provide backup support for the application portfolio managed by the IT Services Applications Team. The Analyst will work as a key member of the support team to build, maintain, test, and train as needed to assure successful implementation and ongoing support. The Analyst will be the key subject matter expert and act as the liaison between clinic staff and the support team for assigned applications. The Analyst is the primary contact between the supported customer and IT, and will manage the relationship, escalations, communication, and regular updates. The Analyst is responsible for vendor relationships, support tasks, and escalations. The Analyst will work with some supervision on assigned projects and tasks.

Requirements

• Associate's degree or 2 years work experience in IT.
• Ability to work with all levels of staff to identify needs.
• Possess customer service, time management and prioritization skills.
• Ability to attend classes/seminars and complete certification(s) as assigned, may require travel up to 2 weeks at a time.
• Available to work on-call rotational schedule for after-hours support including ability to come on-site as required.

Nice To Haves

• Bachelor's degree or 3 years work experience in Healthcare IT.
• Experience as an application support, application analyst or healthcare related field.
• Experience working within an application support team.
• Knowledge of health care organizations and clinic work flow.
• Possess oral, written and presentation skills.

Responsibilities

• Liaison with vendors and other IT teams.
• Participate in system design process, define system setup requirements, and document system setup.
• Maintain FAQ's, Knowledge Base Articles and Help Desk specific documentation on all assigned apps.
• Assist in documenting current clinic flows and work with appropriate staff as needed to determine needs and modifications.
• Participate in system upgrades as needed to ensure assigned applications are upgraded successfully.
• Work with IT staff as needed to resolve issues and address user concerns, and track and perform system change requests.
• Perform system imports, develop reports and complete configuration changes, and handle help desk tickets in a timely manner.
• Identify, recommend, create and perform user security and maintenance standards and activities.
• Adhere to all implementation requirements as per project plans and specifications, and adhere to all IT change control processes.
• Develop and utilize testing and communication plans; recommend improvements to guidance's to ensure proper testing is accomplished.
• Consult with clients and end users to evaluate requirements, designs strategies and prepares action plans to address issues.
• Ensure system changes are communicated to all stakeholders and attend regular clinic/team meetings to improve system utilization.
• Train individuals or groups as needed and provide system support for all identified issues and requests.
• Set and manage timelines related to assigned tasks, prioritize and communicate potential barriers and recommend alternate strategies.
• Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree