Application Analyst I

MyMichigan Health • Midland, MI

52d

About The Position

Eligible candidates will be required to be within the State of Michigan to attend in person requests and events Working under the direct guidance of IT Leadership and the mentorship of senior team members, Application Analyst I's play an integral role in the design, implementation, training, and support of MyMichigan's Software Applications. They function as a point of contact for application support, ensuring timely issue resolution and effective communication while upholding adherence to MyMichigan Health's policies, procedures, and business operations. Primary responsibilities include conducting comprehensive analyses of workflows, system configurations, reporting specifics, and software testing. By showcasing their established proficiency, they ensure the seamless functionality of applications and contribute to heightened operational efficiency. Application Analysts serve as intermediaries between end users, third-party entities, and the applications teams responsible for implementation and support. Application Analyst I's exhibit an understanding of one or more applications or modules, solidifying their status as subject matter experts.

Requirements

• Associates degree is required
• Bachelor's Degree in IT, business, or healthcare field or Associate's Degree with three (3) or more years of work related experiences providing advanced application system support.
• Quickly learns new system functionality and keeps up to date with the latest application enhancements.
• Displays analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of Applications.
• Demonstrates strong attention to detail to ensure system integrity and accuracy.
• Communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner.
• Ability to interact positively with end users and teammates, empathizing with their needs and translating them into system enhancements.
• Flexibility to work in a dynamic and evolving healthcare environment, responding adeptly to new challenges and opportunities.
• Demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships.
• Experience in change management principles and practices, facilitating smooth transitions during system upgrades and implementations.
• Displays ability to prioritize tasks based on their importance and urgency aligned with the organizations mission, vision, and values.

Nice To Haves

• One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications. (Completing Epic Certification is required within 90 days of hire for Epic Application Positions).
• Preferably one (1) or more years prior work experience within Healthcare or Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards.

Responsibilities

• Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user's interfaces etc.).
• Trouble shoots problems and incidents. Recommends innovative solutions.
• Plans, executes, and documents supporting evidence of application testing.
• Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used.
• Analyzes application capabilities to optimize its use within workflows.
• Assists in cross training team members and users.
• Participates in additional projects including software updates and changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees