Application Analyst - Epic OpTime / Anesthesia

University of Texas at Austin • Austin, TX

1d

About The Position

This position serves as the subject matter expert and technical contact for their focus application areas (OpTime/Anesthesia) and takes the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Application Analyst - Epic OpTime / Anesthesia demonstrates full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems.

Requirements

• Active Epic Certification or Accreditation (considered) in relevant Core application required.
• Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
• Possesses practical experience in healthcare IT environments and strong knowledge of clinical information systems, clinical informatics, data management and administration, generally shown through at least 5 years of relevant experience in healthcare IT or Epic systems.
• Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• ITIL Foundation certification.
• Active Epic Certification, Accreditation, or Proficiency in related applications.
• Extensive experience with clinical information systems, typically demonstrated by at least 5-7 years of relevant experience.
• Demonstrated experience as a major participant in EHR configuration.
• Experience with online scheduling design and implementation.

Responsibilities

• Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput.
• Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
• Provides support to end-users both remotely and in-person.
• Monitors, investigates, troubleshoots, and resolves incoming tickets.
• Coordinates system fixes and changes with software vendors.
• Coordinates the deployment of application changes with the training team and operations.
• Creates test scripts, timelines, and plans for application and workflow changes.
• Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts.
• Coordinates and participates in requestor and user testing of application changes.
• Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
• Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.
• Assists with other Epic modules as needed.
• Provides backup support during peak times or staff shortages.
• Participates in special projects and initiatives.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees