About The Position

This position is responsible for administration and support related to Memorial's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.

Requirements

  • Associates degree in Information Technology, Computer Science, or related field.
  • Three (3) years of relevant experience. Equivalent work experience may substitute for education requirement.
  • Critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.

Nice To Haves

  • Specialized knowledge in a business line.

Responsibilities

  • Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development.
  • Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement.
  • Manage applications projects as needed.
  • Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users.
  • Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues.
  • Oversees application activities including the archiving of data and security administration, and electronic data received.
  • Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs.
  • Documents application data needs and business requirements as input into application upgrades and modifications for the developers.
  • Develops digital tools to ensure they meet applicable regulations and standards.
  • Maintains knowledge of current operational workflows that are supported through the business or clinical application.
  • Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications.
  • Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency.
  • Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
  • Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems.
  • Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
  • Participates in vendor selection, data management, and process improvement for assigned business application.

Benefits

  • Equal opportunity employer committed to workplace diversity.
  • Veteran’s Preference for qualified candidates.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

1,001-5,000 employees

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