Application Analyst - Epic Cogito

ThedaCare

104d

About The Position

The Application Analyst II is responsible for configuring and supporting ThedaCare software applications and maintaining the integrity of the databases used to support a ThedaCare customer. Works closely with operations to gather requirements needed for system build and solutions. Serves as a liaison and coordinates issue response and resolution with vendor technical support. Assists in the development of risk mitigation strategies for application implementation and maintenance, and possesses system integration expertise.

Requirements

• Bachelor’s Degree Required
• 3 years progressive experience in an Information Technology related field
• EPIC/Specified Application Certification(s)
• Cogito SQL experience preferred

Responsibilities

• Researches and implements enhancements or software configuration that optimizes and streamlines the application functionality to meet end user and business requirements.
• Provides data or application expertise for projects and key initiatives.
• Works collaboratively with end users and other information services team members to develop a solution that meets business requirements and is supported by best practice.
• Builds problem-solving partnerships with customers, colleagues, and vendors.
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
• Identifies resolutions to complex questions from end users in a timely, positive, and professional manner.
• Respectfully addresses situations or communicates decisions to ensure customer concerns or needs are met.
• Demonstrates professionalism with customers and vendors.
• Researches and understands impacts of integrated system changes and impacts to outside systems.
• Develops, implements, and monitors standards and best practices that will streamline workflows and maintenance within the applications supported.
• Identifies, participates, and leads process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.
• Manages vendor relationships to ensure timely escalation and responsiveness.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree