Application Administrator - Marketing and Video Technologies

DPR • Dallas, TX

3d • Hybrid

About The Position

The Enterprise Application Administrator works in the Application Administration department of the Enterprise Technology Solutions (ETS) workgroup. They are accountable for ensuring business applications are available and performing optimally for the Marketing, Communications and Video teams. The Enterprise Application Administrator is responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications. This expert will use their knowledge of video formats, codecs, transcoding, and streaming technologies to optimize MarCom’s video asset management system. They will also have a strong understanding of how to optimize a CX platform through customizations and reporting. They will work with structured data, metadata standards, and cloud delivery platforms like AWS or Azure in the platforms they support while ensuring data integrity across connected enterprise systems. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications. The Enterprise Application Administrator is a subject matter expert in multiple applications and holds vital analytical, customer service, and problem-solving skills. They also collaborate with other teams to address strategic business issues involving applications.

Requirements

• Associate’s degree in information technology or related discipline. Experience may be considered in lieu of degree.
• Strong understanding of business processes and workflows as they relate to enterprise and business applications.
• Proven experience with video editing systems or video asset management systems like Iconik, Frame.io, Cantemo Portal or similar.
• Familiarity with video formats, codecs, transcoding workflows, and streaming technologies.
• Ability to work with structured data (e.g., XML, JSON, CSV) and metadata mapping tools.
• Familiarity with metadata standards and controlled vocabularies.
• Experience with cloud-based storage and delivery platforms (e.g., AWS, Azure, Vimeo, Brightcove).
• Experience administering customer experience or CRM platforms (e.g., Salesforce, Qualtrics, Medallia, Zendesk, HubSpot).
• Configure and customize CX applications to align with business goals and customer engagement strategies.
• Ensure data integrity and synchronization between CX software (Qualtrics or similar) and other enterprise systems (e.g., CRM, ERP, marketing automation).
• Strong understanding of customer journey mapping, feedback collection, and sentiment analysis tools.
• 2+ years’ experience configuring, deploying, maintaining, monitoring, and patching cloud-based enterprise and business applications at scale for a large organization.
• Strong understanding of application administration concepts including application architecture, user and service accounts; services, tasks, and jobs; and load balancing.
• Strong understanding of application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Working knowledge of virtualization technologies such as VMware or Citrix.
• Strong understanding of information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
• Familiarity with Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as: asset, access, incident, and problem management; change control; and service request fulfillment.

Nice To Haves

• Bachelor’s degree in information technology or related discipline.
• Certification in Application Administration for one or more enterprise systems. Examples include (but are not limited to): CRM systems experience (Certified Salesforce® Administrator, Certified HubSpot® CRM Administrator, Freshsales® CRM Admin Certified, etc.) ERP systems (Acumatica® ERP Certified System Administrator, Oracle® ERP Cloud Certified Professional, Microsoft® 365 Certified Dynamics Administrator, etc.) HCM systems (Workday® Pro Certified, Paycom® certified administrator,) Other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert, Monday.com® Admin certified)

Responsibilities

• Serve as the technical subject matter expert for administering business applications such as MarCom’s video asset management, customer experience, and slide management tools.
• Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
• Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities.
• Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
• Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups, storage, and integrity of application data or databases.
• Create, configure, and customize application reports.
• Managing user accounts and service accounts and associated roles and permissions.
• Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems.
• Championing best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborating with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees