Web EOC and Database Administration (E) Responsible for overall administration of the division's virtual incident management software (Web EOC), which is utilized by emergency management stakeholders at the local, state, and federal levels of government before, during, and after an emergency or disaster. Responsible for implementation and coordination of overall system enhancements and modifications in coordination with software vendor(s). Responsible for the development, testing, modification, implementation, and ongoing maintenance of boards for input of information by users in Web EOC. Responsible for the development of specialty and incident-specific boards within Web EOC. Responsible for adjudicating Web EOC users, usernames process permissions, and responsible for password resets in the system. Stores, retrieves, and manipulates data for use by management in analyzing response to emergencies, disaster and exercises. Assists with determining the feasibility of design enhancements and provide recommendations to leadership. Liaison between division and other emergency management stakeholder organization systems so that system and/or equipment are integrated for information sharing and collaboration. Seeks/receives input from stakeholders for recommended board and system enhancements. Conducts and/or attends meetings as needed to discuss best practices for information sharing and board development. Maintains, archives, and extracts incident-specific documentation of incidents and emergencies for use by emergency management stakeholders regarding previous emergencies and disasters and to support state and federal assistance. Determines software performance standards and modifies software to correct errors or enhance performance. Creates, maintains, and extracts information in Microsoft Excel, or like programs, in order to build spreadsheets of notification groups (e.g. emergency management partners at the local, state, and federal levels of government); continuity of operations, and continuity of government for state agencies; maintain up-to-date contact information for emergency management stakeholders; may assist with developing and production of credential badges and rapid tags for state emergency management partners. Uploads and maintains contact information for emergency management stakeholders in Web EOC and other/or other third-party mass communications notification system. Administers call notifications to emergency management stakeholders at the local, state, and federal levels of government for exercises; and before, during, and after an incident, emergency, or disaster to support inner-agency and/or response and recovery actions. Liaison between division information technology staff and software company(ies) for technical and system assistance. Training and Technical Assistance (E) Serves as the state's primary point-of-contact for emergency management stakeholders for Web EOC. Develops and maintains standard operating procedures, guidelines, reference materials, etc. for Web EOC. Provides technical assistance and support to emergency management stakeholders for Web EOC. Assists with testing Voice over Internet Protocol (VoIP) telephones and computer equipment in the state emergency operations center; enter trouble tickets with information technology staff to troubleshoot non-functional equipment. Develops and delivers formal hands-on training sessions/demonstrations for Web EOC to emergency management stakeholders internal and external to the division; may need to provide just-in-time training to individuals coming into the state emergency operations center, as needed, to augment state response and recovery activities. Committees/Liaison (E) May represent the bureau and/or agency leadership on state, regional, or national working groups, committees, etc. relevant to position. State Emergency Operations Center Readiness and Activations (E) Serves as a section chief role, or subordinate element, of a major management function in the state emergency operations center (SEOC) during exercises and real-world activations. Makes recommendations for Web EOC enhancements relevant to SEOC operations and incident support. Staff Duty Officer (E) Serves as a staff duty officer (SDO) for both technological hazards and natural hazards on a weekly rotational basis. While on call, the individual will be responsible for monitoring the state's 24-hour emergency line for all-hazards notifications and receive calls from local jurisdictions, public, and private industry to report natural and technological hazards. When receiving call notifications, the SDO is responsible for gathering incident-specific information, assessing resource shortfalls and need/potential need for state assistance, coordinating state/federal assistance to augment local response and recovery actions, providing incident-related informational updates to state and federal management stakeholders in accordance with division policy and procedures, and maintaining contact with impacted counties. Other Related (M) Assists with special projects relating to position to meet the agency's mission. Attend training and conferences related to job functions and agency mission as directed. Assists with the administrative tasks associated with maintaining and updating information on the division's webpages. Assists with posts to social media, such as Facebook and twitter during public outreach campaigns; assists with special events such as the state fair by helping with handouts and working the booth. Incumbent may be subject to call-in/call-back outside of regular working hours to support state response and recovery actions, staffing the state emergency operations center, or deployments to areas impacted by an emergency or disaster.