Applicant Support Representative (Call Center)
About The Position
Are you a people-person who enjoys helping others and guiding them through important processes? We’re looking for a friendly, professional, and detail-oriented Applicant Services Representative to assist external applicants by phone and email. In this role, you’ll be the first point of contact for individuals seeking information, updates, and guidance. Your ability to listen carefully, communicate clearly, and provide accurate information will make a meaningful difference in their experience. Why You’ll Love This Role: Meaningful work helping applicants navigate important processes Supportive team environment Opportunity to grow your customer service and administrative skills Stable, structured work environment If you’re dependable, compassionate, and thrive in a structured environment where helping others is the priority, we’d love to hear from you! This is an on-site position located in Warminster, PA. Various shifts are available. This position pays $16/hr.
Requirements
- Strong attention to detail
- Must be able to work in a fast paced, inbound/outbound call center environment
- Must be able to achieve and maintain high volume production
- Ability to multitask
- Ability to efficiently operate and navigate a computer and internal software
- Excellent verbal and written communication skills
- Must be proficient in Microsoft Office
- The candidate we are seeking will have at minimum a high school diploma or equivalent.
Responsibilities
- Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
- Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
- Compose professional emails in a quick and efficient manner
- Review and evaluate documentation and information needed for the background screening process
- Communicate with applicants via email and phone regarding their background checks and complete further required research
- Maintain and document detailed notes in system regarding correspondence with applicants
Benefits
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
