Applicant Support Representative (Call Center)

Vertical Screen Inc.•Warminster, PA

3d•$16•Onsite

About The Position

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government. We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other. Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day. Support External Applicants | Make a Real Impact Are you a people-person who enjoys helping others and guiding them through important processes? We’re looking for a friendly, professional, and detail-oriented Applicant Services Representative to assist external applicants by phone and email. In this role, you’ll be the first point of contact for individuals seeking information, updates, and guidance. Your ability to listen carefully, communicate clearly, and provide accurate information will make a meaningful difference in their experience. Why You’ll Love This Role: Meaningful work helping applicants navigate important processes Supportive team environment Opportunity to grow your customer service and administrative skills Stable, structured work environment If you’re dependable, compassionate, and thrive in a structured environment where helping others is the priority, we’d love to hear from you! This is an on-site position located in Warminster, PA. Various shifts are available. This position pays $16/hr.

Requirements

Strong attention to detail
Must be able to work in a fast paced, inbound/outbound call center environment
Must be able to achieve and maintain high volume production
Ability to multitask
Ability to efficiently operate and navigate a computer and internal software
Excellent verbal and written communication skills
Must be proficient in Microsoft Office
The candidate we are seeking will have at minimum a high school diploma or equivalent.

Responsibilities

Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
Compose professional emails in a quick and efficient manner
Review and evaluate documentation and information needed for the background screening process
Communicate with applicants via email and phone regarding their background checks and complete further required research
Maintain and document detailed notes in system regarding correspondence with applicants