Applicant Support - Call Center

Vertical Screen-posted 3 months ago
Entry Level
Warminster, PA
Administrative and Support Services
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As an Applicant Services Representative, you'll support individuals going through the background screening process by communicating with applicants via phone and email, gathering information, and assisting with documentation in a fast-paced call center environment. This is an on-site position located in Warminster, PA. We are seeking the shift of M-F 12pm-8pm or 2pm-10pm. This position pays $16hr.

  • Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
  • Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
  • Compose professional emails in a quick and efficient manner
  • Review and evaluate documentation and information needed for the background screening process
  • Communicate with applicants via email and phone regarding their background checks and complete further required research
  • Maintain and document detailed notes in system regarding correspondence with applicants
  • Strong attention to detail
  • Must be able to work in a fast paced, inbound/outbound call center environment
  • Must be able to achieve and maintain high volume production
  • Ability to multitask
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office
  • High school diploma or equivalent
  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs
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