Applicant Success Manager

Aston Carter•San Francisco, CA

1d•$27 - $27•Remote

About The Position

As an Applicant Success Manager, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements.

Requirements

Sales support
Account management
Customer service
Customer support
Sales
Experience with Salesforce
2+ years in an Account Management, Sales Support, or Customer Success role

Nice To Haves

Excellent communication and interpersonal skills, with a customer-first mindset.
Strong organizational skills and attention to detail.
Ability to manage multiple leads and tasks simultaneously.
Comfortable with CRM tools and lead tracking systems.
Prior experience in customer success, account management, or onboarding is a plus.

Responsibilities

Conduct warm calls to prospective partners who have expressed interest in the program.
Manage and prioritize leads to ensure timely follow-up and engagement.
Send application materials and guide applicants through the submission process.
Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance.
Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner.
Request and collect necessary documentation for vetting and onboarding.
Collaborate with internal teams to ensure applicants meet all requirements and deadlines.