Applicant Call Representative Job ID 2025-9894
About The Position
About Us: Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. About the Role: The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately. Compensation: The range is $14.50 - $18.00 per hour, with the opportunity to earn a performance-based bonus up to $750/Month. Onsite: Brooklyn Park, MN - pays $18/ hr Remote hiring areas: Non- MN pays $14.50/ hr Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas Terms: Full-Time. This is an hourly, non-exempt position. Hours of Operation: Monday through Friday 8:00am – 6:00pm CST
Requirements
- Previous experience in a call center environment.
- Customer service orientated with demonstrated ability to show empathy.
- Excellent written and verbal communication skills
- Must be patient and inclined to help others.
- Must be detail oriented.
- Ability to achieve high productivity and quality standards.
- Proficient working knowledge of Windows OS, Internet, and associated software.
Nice To Haves
- BILINGUAL - English/Spanish a plus.
Responsibilities
- Completes the online application for the claimant.
- Asks a series of personal medical questions.
- Uses several systems to complete the process. Website, internal, and order management systems.
- Demonstrate Empathy, Compassion, and Patience.
- Maintain confidentiality of sensitive information
- Meet productivity and quality goals.
- Use of call management software to answer calls, adhere to specified schedule, and breaks.
Benefits
- health insurance options such as medical, dental, and vision coverage
- flexible spending accounts (FSA) for medical and dependent care
- short-term and long-term disability insurance
- life and AD&D insurance
- 401(k) retirement savings plan with a company match
- paid time off (PTO)
- paid holidays
- commuter benefits
- Employee Assistance Program (EAP)
- well-being coaching services
- voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
