Appliances Installation Coordinator

FERGUSON • Pomona, CA

1d

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. As a Fortune 500 company, Ferguson aims to make customers' complex projects simple, successful, and sustainable, proactively solving problems and adapting to continuously serve customers, communities, and associates. With approximately 36,000 associates across 1,700 locations, Ferguson is committed to providing limitless opportunities for growth and advancement, helping associates build long-lasting careers. The company is currently seeking an Installation Coordinator to join their team.

Requirements

• Ability to apply expert level product and installation knowledge
• Ability to organize and prioritize work and communicate effectively
• Ability to develop and maintain positive relationship with both internal and external customers
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Nice To Haves

• Prior installation coordinating experience is strongly preferred

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy
• Provide formal and final pricing to customer for services requested
• Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees