Appliance Store Manager

Bob's Supply/Atherton Appliance & Kitchens•Exton, PA

About The Position

K&A Appliance has been family owned since 1976. Buying predominately new, but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels, K&A continues to experience growth & success in the scratch & dent appliance industry. We are looking for a dynamic Store Manager with extensive sales and/or management experience, to lead the sales & support staff for our quickly growing store in Exton, PA. They will be quick learning, attentive to showroom activity & to the needs of customers & staff, a competent leader able to enhance the performance of others and promote our company’s vision and culture to the Chester County community.

Requirements

The Store Manager must have proven experience working in a leadership role responsible for managing a team of sales & support staff.
They must possess excellent organizational and leadership skills; and have excellent written, verbal and interpersonal communication skills.
The position requires proficiency in the use of all standard business software, databases and information systems.
They must also have a good understanding of research methods and data analysis techniques.
Managers must be problem solvers who have a positive attitude and can handle a fast-paced environment.
Must have a valid PA driver's license.

Nice To Haves

Experience in the appliance industry would be beneficial, but are not required.

Responsibilities

Receive instruction & direction from Upper Management to ensure procedures, policies & communications are relayed to & carried through by sales associates & office staff.
Make sure showrooms are replenished with appliances & that sales/office staff are keeping up with electronic tags for newly arrived units.
Ensure that information that is relayed to customers from time of sale, carries through the process all the way to delivery/installation of customers’ purchases.
Ensure consistency in promotions, advertising outlets, information on company’s web-site, & what is displayed in the showroom.
Respond quickly to any customer issues that may arise.
Work with Social Media Marketing Associate to ensure continuity of posts to reflect accurate customer experience.
Track, encourage & reward quality performance of sales staff.
Track competitive pricing to ensure our customers are seeing significant savings on our scratch & dent inventory.
Adequate staffing will be anticipated & prepared for especially for Friday evenings & Saturdays, while the quality of service will be gauged and addressed in the areas of sales.
Ensure that all appliances in showroom are properly prepped for display, & cleanliness is maintained.
Other responsibilities as may be presented per review of candidate’s experience & capabilities.