Appliance Service Technician

Kodiak Building Partners•Pittsburgh, PA

13d•$23•Onsite

About The Position

Appliance Service Tech Are you looking for a great career with excellent stability and growth potential? Come join our Appliance Service Tech Team at Don's Appliances! Summary: Don's Appliances is a family operated local business. Exceptional sales, service, and customer satisfaction are the backbone of our culture. Every day our team strives to exceed customer expectations and provide a complete solution. Our team lives, works and volunteers in the community. Don’s Appliances is always seeking reliable, customer-oriented individuals to join the Don’s Appliances team as Service Technicians . We are actively hiring technicians at all levels of experience. Service Technicians are responsible to install, service and repair various household appliances, such as refrigerators, dishwashers, washer/dryer units, etc. The Service Technician responds to customer calls and works to evaluate and troubleshoot issues while providing the highest level of customer care and service. The Service Technician will also be responsible for all associated paperwork. Assigned level within the Service Technician job family will be determined based on the successful candidate’s level of education and experience.

Requirements

All applicants must have a high school degree from an accredited school or GED to be qualified.
All applicants must have a valid driver's license.
The incumbent must be able to accept alternative shifts assignments on short notice, work scheduled and nonscheduled overtime and participate in a weekend work rotation.
Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
Must be a self-starter and be able to work independently with minimal supervision.
Strong communication and superior customer service skills.
All positions will be required to use a computer and must have a general working knowledge of how to enter data on a computer.
All positions will be required to operate a company vehicle in a safe manner.
Must have experience in electrical, plumbing, HVAC or similar to be considered (Level 1)
3-5 years of appliance repair experience or similar (Level 2)
5 plus years of appliance repair experience or similar (Level 3)
Must have experience with all brands of appliances that the company services (Sr. Service Technician)

Nice To Haves

Technical degree in relevant field or relevant training preferred.
1 year of experience in appliance repair preferred (Level 1)
Refrigeration experience preferred (Level 3)
Refrigeration experience required (Sr. Service Technician)

Responsibilities

Provide top tier service to all Don’s Appliances customers and build positive customer relationships.
Carry out repairs, modifications of home appliances in the field.
Provide the effective repair and first-time resolution of all in-home repairs.
Resolve customer issues within given guidelines and to customer satisfaction.
Protect the customers floors, counters and appliances while working.
Efficiently diagnose errors or technical problems and determine proper solutions.
Make appropriate repairs or order parts for repair.
Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service
Must be a self-starter and be able to work independently with minimal supervision.
Continuous updating of progress to Managers in regard to service requests.
Collaborates with the Service and Parts teams to ensure the highest level of customer service and efficiency.
Understand customer requests and make appropriate recommendations.
Reschedule repairs if parts need to be ordered.
Maintain an up-to-date van stock of parts, in accordance with current van stock lists and ensure parts are safeguarded from damage.
Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is always safeguarded
Required to complete all paperwork legibly and within the required timeframes.
Follow company procedures and protocols.
Performs other related duties as assigned.
Train Appliance Technician Level 1 and 2 employees.
Develop and maintain excellent customer relationships with Appliance Technicians within the Don’s Appliances service network
Train team of technicians to work efficiently with all customers and parts and ensure effectiveness of all.
Main contact point for any technician questions.
Responsible for providing technical expertise across all brands.
Identify parts that would resolve complaint by technicians in the field
Pre-order parts to the designated fulfilment location
Identifying part numbers / kits needed to make a repair
Use technology as needed to enable prescreening of repair
Ensure Appliance Technicians adhere to processes that meet client needs and expectations.