Appliance Service Technician

ABC Home & Commercial Services•Austin, TX

1d•$60,000 - $90,000

About The Position

We’re growing fast and need reliable Appliance Service Techs to join our team! If you enjoy troubleshooting, diagnosing, fixing things, and helping customers, this could be a great fit for you - Apply Now! ONLY SEEKING APPLICANTS LOCAL TO THE AUSTIN AREA First year potential $60k - $90k based on performance Pay: Commission plus bonuses Schedule: M - F, able to share on-call and after-hours (Sat.) responsibilities with our team on occasion. Hours: start to finish job, so depends on last job completed PLEASE NOTE THAT WE DO A 7-YEAR MOTOR VEHICLE REPORT (MVR) REVIEW. Appliance Repair experience required - at least 4 year minimum. At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now! How You'll Make an Impact: As ABC’s Appliance Repair Specialist (for both residential and commercial accounts), you will perform high-quality part repairs and replacements for various appliances with professionalism and excellent customer service.

Requirements

Appliance Repair field experience required - at least 4 year minimum.
Must hold a valid driver's license with an issue date of at least five years prior to the date of this application
Must know and understand all applicable federal, state, and local codes and practically apply them to each job.
Ability to drive a vehicle with standard or automatic gear.
Demonstrate the required level of mental aptitude and physical ability to do this job.
Completed specialized courses in residential and commercial appliance practices and having a solid working knowledge of codes and safety measures.
Excellent communication & customer service skills.
High proficiency with emailing, instant messaging, and the use of various electronic devices and applications for effective communication/information sharing.
Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
Dependable and self-motivated with a desire to work year-round.
Must maintain an active Driver’s License and be insurable
Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures

Responsibilities

Carry out general appliance repair skills such as troubleshooting various appliances- including circuit boards, switches, heating elements, pumps, compressors, motors, etc.
Work with inspectors, suppliers, and co-workers to ensure correct project work while abiding by all codes.
Accurately diagnose the cause of appliance repair issues, recommend options for repair, price repairs under company policy, complete repairs after authorization are received, collect and timely deliver payment from customer to office, complete and submit all required paperwork in a timely and accurate manner.
Communicate effectively with supervisors, dispatchers, CSRs, and customers to ensure complete alignment at all times during the service repair or replacement process.
Work with and train any helpers who may be assigned to work with you.
Attend required department meetings and company or vendor training as required, and maintain necessary licenses or certifications and complete required continuing education.
Exhibit professional conduct at all times, whether at the job site or driving company vehicles.
Be available to serve periodic on-call rotation assignments (per schedule approved by the service manager) necessary to ensure 24/7/365 coverage.

Benefits

Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
Additional compensation opportunities through our Lead Now Program.
Company clubs, outings, and paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off (VTO).
Wellness program including a subsidized gym membership and a company vehicle with gas card.

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