Entry Level Appliance Repair Technician

Bob's Supply/Atherton Appliance & Kitchens•Idaho Falls, ID

3d•Onsite

About The Position

Appliance Repair Technician (Idaho Falls) Appliance Repair Technician Sarah's Appliance Repair- Idaho Falls, ID Description: Sarah's Appliance Repair is a family owned & operated repair company based in Idaho Falls, ID. We are rapidly growing and looking for someone to permanently join our team. We are currently searching for an ENTRY LEVEL Appliance Repair Technician. Once trained, you will perform individual consumer in-home appliance repairs, with special attention paid to providing them with superior customer service. The Appliance Repair Technician position will involve: Providing timely and quality repairs of customer's products while maintaining the highest levels of customer service. Engage in customer interactions providing estimates, collecting payments, and issuing receipts Use required and available resources for repairs and to update electronic service records Installation/removal of new and used appliances Dryer vent cleaning Interacting with customers in a pleasant and professional manner. Conducting effective troubleshooting and problem solving. Maintaining proper company policy and procedure. As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work. You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too. Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Requirements

basic electrical and mechanical background as well as exceptional troubleshooting, analytic and problem-solving skills
solid interpersonal and customer service abilities
Good computer skills with knowledge of Microsoft Office and Internet browsing conventions
Ability to prioritize activities in a multi-tasking environment
HS Diploma or General Education Degree (GED)
Have and maintain a valid state driver's license
Be willing to obtain CFC Certification within a reasonable time
Ability/experience diagnosing and repairing major appliances
Proven good communication skills
Self-directed and solid team player
Have verifiable, stable work history
Read and interpret wiring diagrams, schematics and other service information
Successfully complete background check and drug screen
Ability to de escalate situations and rebuild customer confidence in our services
Ability to use a wide range of hand tools, power tools, and vibratory tools
Ability to follow CDC Covid-19 guidelines/recommendations for in-home service.
Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: Ability to step up, into, and out of a van and sit for extended periods of time Ability to handle/work with parts/equipment which may be hot, cold, and/or wet Ability to use often powered hand tools and occasional use of vibratory tools/equipment Ability to frequently lift, pull and push up to 50 pounds and occasionally in excess of 100 pounds Ability to sit, stand, walk, reach at shoulder level, reach at waist level, bend, push/pull, grasp, pinch, and fine motor/manipulations skills Occasional reaching overhead, reaching at knee and floor levels, stooping, squatting, crouching, kneeling, crawling, climbing stairs/ladders, pivoting, twisting, neck flexion/extension/rotation, shoulder circumduction, and lying supine
Ability to use a full range of electronics, tools and equipment for diagnosing and completing repairs.
Flexibility with regard to schedule and willingness to work evenings and occasional Saturdays.

Responsibilities

Providing timely and quality repairs of customer's products while maintaining the highest levels of customer service.
Engage in customer interactions providing estimates, collecting payments, and issuing receipts
Use required and available resources for repairs and to update electronic service records
Installation/removal of new and used appliances
Dryer vent cleaning
Interacting with customers in a pleasant and professional manner.
Conducting effective troubleshooting and problem solving.
Maintaining proper company policy and procedure.
Maintaining vehicle stock inventory within the prescribed company standards.
Following the vehicle maintenance schedule and keeping a clean and organized vehicle.
Continuously looking for methods to improve business performance and to enhance the customer experience.
Performing miscellaneous duties as assigned.