Appliance and Refrigeration Repair Technician

Guinco Service•Richland Hills, TX

About The Position

We are looking for Appliance Repair Technician candidates with exceptional customer service skills. Why Work for Guinco Service? Hear from our employees! Click Here At Guinco, we provide competitive pay, based on experience and ongoing training in a collaborative, supportive, and team-oriented setting. In the Appliance Repair Technician role, you will enjoy working independently as a representative of a leading retailer and in-home service provider. Exceptional Benefits Offered Full benefits package Health insurance (50% paid by the company for employees) Dental insurance (50% paid by the company for employees) Vision insurance (50% paid by the company for employees) Health Savings Account (HSA) (company contributions) Company Paid Life Insurance /AD&D Long Term Disability Voluntary Benefits Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Company Match 401K Plan Paid Time Off Holiday pay Bereavement Leave Maternity/Paternity Leave Company Provided Equipment Uniforms (company provided) Vehicle (company provided) Truck stock Tablet Additional Info: We have a fully stocked warehouse with a huge inventory supported and fulfilled by the nation’s two largest appliance parts distributors. We do in-office part pre-screens and pre-order parts for most calls run by our field technicians. We are paperless and all service orders and data are done electronically. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in these benefits plans will be provided if an employee receives an offer of employment.

Requirements

2+ years experience as a Full Line Appliance Repair Technician (refrigeration, cooking, cleaning, laundry)
Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license check
Willing to be enthusiastic and customer service focused
Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds

Responsibilities

Accurately diagnose and repair home appliances
Maintain a high level of customer satisfaction
Ability to communicate effectively - with customers, tech support, dispatch routing and management.
Ability to make decisions in a timely fashion
Ability to work both independently and on a team
Basic Computer Skills and iPad working knowledge
Technical/Mechanical Aptitude
Dispatch from your home to customer locations in order to repair residential home appliances
Process transactions related to the in-home repairs
Collect payments, issue receipts, and electronically process repair records, customer data, and technical information via a company-issued tablet or laptop.