Appliance and Consumer Electronics Technician

Prism Specialties•Robbinsville, NJ

19d•$17 - $19

About The Position

Electronic Restoration Services (ERS) is a disaster restoration company specializing in the restoration of both consumer electronics and appliances. The Appliance and Consumer Electronics Technician will perform restoration on many varying electronics and appliances. Along with the restoration process, each tech will be certified to drive the box truck by taking the DOT physical so that they can do the pickup and delivery of electronics and appliances as well. Primary Responsibilities Include: (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) On-site evaluation of damaged electronics from insurance claims involving fire, water, or lightning strike damage. Inventory, remove and transport electronics and appliances from the insured’s home/business. Disassemble and evaluate electronics to be cleaned, serviced, and/or repaired. Test, clean, restore, and re-assemble electronics to pre-loss condition. Deliver and reinstall appliances and consumer electronics within the insured home or business. Able to travel for up to two weeks for corporate training if needed. Comfortable being on-call for immediate deployment to job site nights or weekends.

Requirements

Fantastic customer service skills.
Able to interact one-on-one with the customer by within their own homes.
Capable of de-escalating tense situations with customers.
High School Diploma or equivalent.
Valid driver's license with a satisfactory driving record.
Safely drive company vehicles to the job site.
Able to work efficiently and effectively in a team environment.
Exhibit a professional, neat, and clean appearance.
Exceptional verbal and written communication skills.
Working knowledge of basic PC and iPad operations.
Strengths in multi-tasking and prioritizing.
Attention to detail and accuracy.
Ability to lift up to 75 pounds.
Successfully complete a pre-employment drug screen and criminal background check.
Pass the DOT physical.

Nice To Haves

Associate’s Degree or higher is a plus.

Responsibilities

On-site evaluation of damaged electronics from insurance claims involving fire, water, or lightning strike damage.
Inventory, remove and transport electronics and appliances from the insured’s home/business.
Disassemble and evaluate electronics to be cleaned, serviced, and/or repaired.
Test, clean, restore, and re-assemble electronics to pre-loss condition.
Deliver and reinstall appliances and consumer electronics within the insured home or business.
Able to travel for up to two weeks for corporate training if needed.
Comfortable being on-call for immediate deployment to job site nights or weekends.
Report to work at scheduled times.
Be available for non-scheduled work requirements as needed including nights, weekends, and holidays.
Maintain appearance and demeanor representative of the ERS image.
Cooperate with direct supervision and perform duties assigned by supervisors.
Cooperate with other service technicians and perform duties assigned.
Inspect own work and ensure that it is complete, thorough, and will pass ERS quality standards.
Report all injuries immediately.
Injured workers requiring more than first aid treatment must immediately be seen by a physician/clinic.
Attend and participate in all staff meetings as requested.
Abide by all rules, regulations, and policies contained in the Employee Handbook, Safety Manual, and Employment Agreement including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction.
Properly use and maintain the ERS vehicle in accordance with the manufacturer’s recommendations and ERS procedures.
Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures.
Report all deficiencies or unusual characteristics of the ERS vehicle or equipment on the appropriate ERS form.
Document all job activity using the proper forms and by filling them out completely and legibly.
Keep job or customer files neat, organized, and secure and keep its contents confidential.
Sign Service Technician’s schedule or Time Card (daily or weekly).
Participate in ongoing training programs sponsored by the company and/or affiliated organizations and able to travel for the initial training program.
Demonstrate competency in the knowledge and skills required for position by successfully passing exams needed to obtain trade-specific certifications.
Fulfill all service technician essential functions.
Fulfill all other duties and responsibilities assigned by the company.