AppleCare Enterprise Customer Success Manager
About The Position
Imagine what you could do here. The people at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is hiring a Customer Success Manager to join our AppleCare organization to ensure our customers have a best-in-class experience. The CSM focuses on B2B, Fortune 1000 customers and helps the customer understand and use all entitled features and services. The CSM focuses on helping to build long lasting customer relationships through onboarding, mentorship, and advocacy. CSMs facilitate deep usage of Apple's Platforms, Products, and Subscription Services. By focusing on customer satisfaction and retention, the CSM helps grow the business.The CSM shows dedication to customers throughout the customer journey and will focus on an assigned customer segment. Successful Customer Success Managers help increase customer retention by establishing themselves as trusted advisers to build and maintain customer relationships. Successful candidates will be: innovative, creative, and have a genuine curiosity in their customers' business. Goal and results oriented, optimistic, value added mindset, proactive and easily adapts to change.
Requirements
- Certification in Customer Success
- Proficient in collaborative software applications (e.g. Quip, Slack)
- Experience in onboarding customers, effectively communicating product features and support processes
- Exceptional active listening skills, with a keen ability to discern and address customer needs
- Aptitude for analysis and creative problem-solving
- Ability to align internal resources to meet customer requests and escalations
- Extremely organized, and adept at time management
- Inspires and motivates peers and fosters cross-functional cooperation
- High level of emotional intelligence and empathy in interpersonal interactions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
