AppleCare Data Scientist (SQL, Python, Tableau, Snowflake, Snowpark)

Apple•Austin, TX

About The Position

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. At Apple, we believe in delivering an unparalleled customer experience! The AppleCare Business Insights, Operations, and Systems (ACBIOS) team contributes to this mission by transforming complex data into actionable insights to drive enhancements to Apple products, services, and the end-to-end customer journey. We are seeking a Data Scientist to lead high-impact initiatives focused on understanding and optimizing the cross-channel customer journey. The ideal candidate will possess deep attention to detail, proficiency in a broad range of data modeling and visualization tools, and the ability to effectively communicate methodology and findings to business partners. DESCRIPTION In this role, you will apply advanced analytics and data science methods to identify strategic opportunities, deliver actionable recommendations, and rigorously measure the success of initiatives and programs. This will involve close collaboration with Support, Service, Finance, and IT teams. The role demands a blend of deep technical expertise and strong business acumen to uncover critical trends, discover patterns, and enable data-driven decision-making at scale. Furthermore, you will be responsible for designing, developing, documenting, and maintaining foundational customer journey data models for analysts and data scientists across the wider AppleCare organization to use in their customer journey analytics.

Requirements

Bachelorʼs degree in a quantitative or technical field
5-8 years of applied experience in data science, business analytics, or BI roles
Expert level SQL skills with MPP database platforms
Tableau dashboard development experience
Python development experience with pandas, NumPy, and ML packages (Ex: scikit-learn)
Proficiency in statistical analysis including concepts such as confidence intervals, p-values, and statistical significance
Proven record of producing clean, maintainable, and well-documented SQL & Python code following best practices
Experience translating business questions and needs into technical requirements
Excellent communication skills with experience presenting to multi-functional teams and executive leadership

Nice To Haves

Expert level Snowflake experience including with Snowpark
Experience with Streamlit dashboard development
Applied experience with software engineering workflows using Git and CI/CD tools
Experience developing custom Tableau extensions
Prior experience with building and deploying systems that utilize LLMs
Background in customer analytics, customer 360, or product service/support analytics

Responsibilities

apply advanced analytics and data science methods to identify strategic opportunities
deliver actionable recommendations
rigorously measure the success of initiatives and programs
designing, developing, documenting, and maintaining foundational customer journey data models for analysts and data scientists across the wider AppleCare organization to use in their customer journey analytics.

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