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The AppleCare Strategic Quality team is seeking a Quality Standards Program Manager in support of its worldwide strategic quality and process support. As a member of the AppleCare Strategic Quality team you must understand and be able to demonstrate a proficiency in quality management processes such as evaluation form development and evaluator calibration processes. The successful candidate will work closely with cross-functional internal teams including Quality Program Strategists, Training, Reporting, Procedures, Project and Program Development as well as AppleCare Calibration teams to efficiently and diligently respond to and process customer requests. Creative thinking is a must, as we work to build sound business processes in a manner which minimizes disruption, builds efficiencies and maintains operating flexibility. Must be comfortable navigating ambiguity, communicating at all levels of the organization, and able to make sound, ethical judgments that take into the account the best interests of our customers, Advisors and Apple.
