Apple-posted about 1 year ago
Full-time • Entry Level
San Antonio, TX
Computer and Electronic Product Manufacturing

The Apple Support College Advisor role is designed for university students who are passionate about customer service and technology. This position involves providing world-class customer support for various Apple products, troubleshooting technical issues, and ensuring a positive customer experience. Advisors will engage with customers, utilizing their technical expertise and creativity to deliver tailored solutions while fostering a culture of inclusion and accountability.

  • Engage with customers to provide technical support and troubleshooting for Apple products.
  • Utilize documented troubleshooting flows to resolve customer issues effectively.
  • Listen to customer concerns and provide step-by-step solutions with patience.
  • Maintain a high standard of customer service and satisfaction.
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with enrollment through May 2027 or later.
  • A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements.
  • Availability for five weeks of full-time paid training, followed by a commitment to work 20 hours weekly.
  • Ability to meet a minimum typing speed of 40 WPM while conversing with customers.
  • Successful completion of a pre-employment assessment and background check.
  • Pursuing a major in Business, Communications, Computer Science, Engineering, or a related tech field.
  • Demonstrated passion for customer service and ownership of the customer experience.
  • Ability to navigate difficult conversations with resilience.
  • Effective time management and multitasking skills.
  • Eagerness to learn and take on new challenges in technical troubleshooting.
  • Competitive pay
  • Eligibility to participate in the company stock plan
  • Time off
  • Employee discount
  • Resources for ongoing growth and career development
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