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At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. As an Apple Support College Advisor, you will be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support for our popular products, including iPhones, iPads, MacBooks, iMacs, and more. Your role is essential in supporting our customers, as you will be their first point of contact, engaging with them thoughtfully and explaining step-by-step solutions with patience tailored to each individual customer. You will help fix technical issues while providing an incredible customer experience, reminding customers that behind our great products are amazing people. In this position, you will utilize your technical expertise, creativity, and passion to meet customer needs, following our documented troubleshooting flow. We will provide you with comprehensive training to ensure you are equipped to deliver the best support possible. This role offers competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We are committed to helping employees explore their potential and fostering a culture where everyone feels seen, heard, and inspired to do their best work.
