Apple Support College Program At Home Advisor - Fayetteville State University

Apple • Fayetteville, NC

389d

About The Position

The Apple Support College Advisor role is designed for university students who are passionate about customer service and technology. This position involves providing world-class customer support for various Apple products, troubleshooting technical issues, and ensuring a positive customer experience. Advisors will engage with customers, utilizing their technical expertise and creativity to deliver tailored solutions while fostering a culture of inclusion and accountability within the team.

Requirements

• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with enrollment through May 2027 or later.
• A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements.
• Availability for five weeks of full-time paid training, followed by a commitment to work 20 hours weekly.
• Ability to meet a minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment and background check.

Nice To Haves

• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations with resilience.
• Effective time management and multitasking skills.
• Eagerness to learn and adapt in a fast-paced environment.

Responsibilities

• Engage with customers to provide technical support and troubleshooting for Apple products.
• Utilize documented troubleshooting flows to resolve customer issues effectively.
• Listen to customer concerns and provide step-by-step solutions with patience.
• Maintain a high standard of customer service and satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Benefits

• Competitive pay
• Eligibility to participate in the company stock plan
• Paid time off
• Employee discount
• Resources for ongoing growth and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree