Apple Mac End User Support

Ostechnical-posted 9 months ago
Full-time • Entry Level
Los Angeles, CA
Professional, Scientific, and Technical Services
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Our client is a progressive technology company located in the vibrant Silicon Beach. We are seeking an enthusiastic and customer-oriented individual to fill the role of Apple Mac End User Support. As part of our client's close-knit team, you will have the opportunity to provide technical support for various Mac and Apple software and hardware.

  • Provide expert technical support for Mac computers, macOS, Apple devices (MacBooks, iMacs, etc.), and related systems.
  • Manage onboarding and offboarding procedures, including the setup and configuration of Apple devices for new users and ensuring smooth integration into company systems.
  • Oversee IT hardware and software management, including ordering, receiving, distributing, and retiring Apple products and licenses.
  • Troubleshoot and support Mac desktops, laptops, printers, and AV systems for both local and remote users.
  • Support the migration of existing staff to new or upgraded Apple technologies (e.g., upgrading from older macOS versions, configuring new Mac hardware).
  • Train staff on the use of Apple products (e.g., macOS, iCloud, Apple Mail, etc.) and implement troubleshooting procedures to enhance user experience.
  • Administer end-user accounts as required, ensuring proper configuration and access management for Apple-based systems.
  • Be available on-call according to the preset schedule, proactively monitoring internal systems and assisting end users as needed.
  • Proficiency in macOS and supporting Apple hardware (MacBooks, iMacs, etc.), including troubleshooting and user support.
  • Strong working knowledge of networking concepts and Apple networking technologies.
  • Experience supporting Microsoft Office Suite applications on Mac platforms, with a focus on Outlook integration.
  • Proven ability to troubleshoot and resolve issues related to Mac devices and related software.
  • Strong written and verbal communication skills to produce clear reports and provide effective user support.
  • Minimum of two (2) years of related technical support experience, or equivalent experience without a degree.
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