Apple Engineer

Corning•Harrodsburg, KY

About The Position

The company built on breakthroughs.   Join us.  Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.    How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.   At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.   Come break through with us. The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide. Scope/Purpose of Position: The Apple Engineer is a technical expert responsible for managing and optimizing the use of Apple devices within the organization. This role focuses on the implementation, support, and maintenance of Jamf Pro to ensure efficient and effective management of the Mac fleet. The Apple Engineer will ensure that all Apple devices perform optimally and meet the needs of the users. Working closely with cross-functional teams, the Apple Engineer will design and implement solutions that enhance user satisfaction, productivity, and engagement. This includes developing custom configurations, automating routine tasks, and providing comprehensive technical support. By continuously monitoring device performance and gathering employee feedback, the Apple Engineer will proactively identify and address areas for improvement.

Requirements

Bachelor's degree in Computer Science, Information Systems or similar. Equivalent work experience may be accepted in lieu of degree.
At least 7 years of experience in managing Apple devices in a corporate environment.
Proven experience with Jamf Pro
Expertise in Jamf Pro administration. (Jamf 300 or higher preferred)
Experience understanding and writing complex scripts in AppleScript and using APIs to establish automation-driven processes.
Strong analytical thinking and problem-solving abilities.
Excellent communication skills.

Nice To Haves

Scripting experience in Bash, Python, PowerShell, etc. a plus
Familiarity with other MDM solutions and virtual technologies.
Experience with all macOS and related Apple technologies.
Solid understanding of Apple Platform Security and the macOS Security Compliance Project
Managing Office 365 Apps on Mac
Ability to create detailed processes and technical documentation.
Strong problem-solving skills and ability to work independently and collaboratively.

Responsibilities

Jamf Pro Management: Administer and maintain the Jamf Pro MDM solution, ensuring optimal performance and compliance.
Custom Solutions: Develop and deploy custom configurations, policies, and profiles for Mac devices using Jamf Pro.
Automation: Utilize scripting to automate routine tasks and improve efficiency.
Support: Provide technical support and act as an escalation point for issues related to Apple devices and Jamf Pro.
Field Team Support: Provide Mac support to field teams, ensuring they have the necessary tools and assistance to perform their duties effectively.
iPad and iOS Management: Manage and support iPads and iOS devices, ensuring they are configured and maintained according to organizational standards (using Intune).
Monitoring: Continuously monitor the health and performance of Apple devices using Jamf Pro.
Improvement Plans: Develop and implement proactive improvement plans to enhance the user experience for Apple device users.
Collaboration: Work with IT service teams to deploy strategies that enhance the user experience for employees using Apple devices.
Knowledge Base: Create and maintain documentation and knowledge base articles to assist various teams in supporting Mac devices.
Process Documentation: Develop detailed process and technical documentation to ensure consistent and effective support practices.

Benefits

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

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