Apple Champion

Opportunities to•Columbus, OH

3d•Onsite

About The Position

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking a self-motivated, results oriented APPLE CHAMPION . It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

Requirements

High School diploma or equivalent required
Proficiency in Microsoft Office
CompTIA A+, ACMT, & ACiT certifications required
One-year computer service repair or technical customer service experience, preferably in a production-oriented service environment
Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders
Ability to handle multiple customer issues and tasks simultaneously
Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time
Shifts will include hours before and after the store is open to the public and may include mornings, nights, weekends and holidays

Responsibilities

Identify, diagnose and document hardware failure or software problems on Apple electronics
Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
Consistently achieve productivity, customer satisfaction and sales attachment goals of the service repair shop
Complete all service system transactions accurately
Understand and utilize technical manuals and support resources
Keep up-to-date on retail products and current technologies
Maintain appropriate technical certifications (CompTIA A+, ACMT, ACiT) to enable proper service of products as required by ASP partners
Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product and participating in merchandising activities
Support store operations by maintaining loss prevention awareness, assisting with Service Department activities and helping to prepare for physical inventory
Manage Apple appointment scheduler and update it weekly
Update and maintain Apple AST server
Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications
Provide weekly reporting on current customer satisfaction and product summary scores
Perform other duties and tasks as assigned