Appeals & Grievance Liaison Associate

Blue Cross Blue Shield of Minnesota•Eagan, MN

2d•$22 - $32•Remote

About The Position

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You Will Have This role will provide an important expansion of our job family structure within Appeals & Grievances. The position will offer visibility into the entire appeals process, but it will focus on the most critical aspect of the job – getting the work transferred/assigned to the right area or person quickly. This is imperative so we can position ourselves to successfully meet our internal Service Level Agreements (SLAs), external SLA requirements, regulatory requirements, and contractual obligations. This position is responsible for preliminary, high-level research and triaging of cases based on business rules. Individuals in this position work collaboratively with team members and internal business partners on problem resolution and process improvement opportunities.

Requirements

1 year of relevant work experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
Knowledge of state and/or federal regulatory policies and/or provider agreements, and a variety of health plan products.
Demonstrated ability to write clear, concise and grammatically correct materials with ability to express complex concepts in simple terms.
Excellent verbal communication skills with the ability to express complex concepts in lay terms.
Demonstrated ability to research, analyze, problem solve and resolve complex issues.
Demonstrated strong organizational skills with ability to manage priorities and change.
Demonstrated ability to work independently and in a team environment.
Proficient in multiple PC based software applications and systems.
Adaptable and flexible with the ability to meet deadlines.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Claims and/or Customer Service knowledge.
Understanding of the appeal validation process.

Responsibilities

Assign cases through the appeals management tool (moving work).
Research and respond to provider & member inquiries including provider close-out letters and Livanta notifications.
Assign executive inquiries, support remote cases for member & provider, review and research duplicate cases and other duties as assigned to ensure we meet departmental goals.
Support external audit preparation.
Work with third party vendors to obtain documents and translation requests
Respond to incoming faxes deemed urgent. Set up and assign to Liaisons.
Provide reporting support with daily workbasket counts.
Perform advanced validation support for appeals & other complex documents using the IBM Datacap workflow system.