Appeals Due Process Specialist

TX-HHSC-DSHS-DFPS • Aransas Pass, TX

1d

About The Position

The Due Process Specialist performs administrative reviews of investigation findings. Work involves interpreting local, state and federal statutes, as well as agency policies and procedures related to child abuse, neglect and exploitation investigations. It also encompasses effective coordination and communication to ensure efficient delivery of services to the public, contracted service providers, community organizations, governmental agencies, and DFPS staff. This position works under limited supervision, with considerable latitude for the use of initiative and independent critical judgement.

Requirements

• Knowledge of Child Protective or Child Care Investigations.
• Skill in assessing and analyzing information as it relates to abuse, neglect and exploitation of children to produce comprehensive and professional reports regarding decisions.
• General knowledge of child-care regulation.
• Skill in written communication and public speaking to include developing professional power point presentations.
• Skill in critical thinking, complaint resolution and de-escalation techniques.
• Ability to manage multiple and competing priorities within assigned timeframes.
• Ability to work independently with minimal supervision to achieve program goals.
• Ability to establish and maintain effective working relationships with clients, agency staff, and community stakeholders.
• Graduation from an accredited four-year college or university.
• Four years’ work experience in Child Protective Investigations (CPI) or Child Care Investigations (CCI).

Nice To Haves

• Supervisory experience in the field of CPI or CCI which includes formulation of comprehensive professional reports, analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for program operations is preferred.

Responsibilities

• Ability to interpret and evaluate local, state and federal statutes, legislation, and agency policies and procedures as it relates to child abuse/neglect/and exploitation investigations.
• Assist in development and implementation of policies and procedures within the Office of Appeals.
• Oversee and conduct timely administrative reviews of department investigations alleging abuse, neglect and exploitation of children in residential child-care facilities and daycare facilities, in accordance with agency rules, policies and procedures.
• Prepare professional and concise reports of administrative review decisions.
• Collect, review and analyze decision making and other related data to identify trends/patterns.
• Prepare administrative or other ad-hoc reports which may include but not limited to recommendations to strengthen program performance and improve investigation practice.
• Serve as a subject matter expert as it relates to administrative reviews of investigation findings for civil, criminal or administrative court hearings.
• May also include developing and delivering trainings/presentations to internal and external stakeholders.
• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned to maintain successful division operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees