Position Summary: The Appeals and Grievances Coordinator is responsible for supporting the appeals department team members by managing and coordinating the appeals and grievance process. This role involves: facilitating delivery of member and provider complaints ensuring compliance with regulatory requirements facilitating timely and effective resolution of appeals and grievances. Acting a subject matter expert (SME), the Coordinator will work closely with internal teams and external stakeholders to ensure a high level of service and satisfaction. This position oversees a mix of operational, business and regulatory activities related to several Health Plan Partnerships. This position will work closely with health plan partners to ensure a seamless transition in implementing new and ongoing regulatory requirements. From a business perspective, this role is responsible for the ongoing delegation and performance of our contractual obligations with our Health Plan partners.