Appeal Coordinator

Kahana & Feld LLP•Irvine, CA

3d•$25 - $30•Hybrid

About The Position

The Appeal Coordinator is responsible for coordinating and supporting the firm’s invoice appeal process to ensure timely submission, accurate tracking, and visibility into appeal outcomes. This role supports revenue recovery efforts by maintaining organized workflows, managing appeal communications, and ensuring consistency across systems and reporting.

Requirements

Strong organizational and time management skills
High attention to detail and accuracy
Ability to manage high-volume, deadline-driven work
Strong written communication skills
Ability to follow structured processes and workflows
Reliable follow-through and task ownership
Proficiency in Microsoft Office Suite
Ability to learn and navigate internal systems and external platforms (e.g., Aderant, Legal-X, carrier portals)

Nice To Haves

Experience in a law firm, legal billing, or professional services environment
Familiarity with billing or appeals processes
Experience maintaining trackers, logs, or operational reports

Responsibilities

Own and manage the appeal email inbox, ensuring all communications are reviewed and addressed timely
Review, respond to, and route appeal-related emails as appropriate
Ensure no communications go unanswered; track and follow up on all outstanding items
Maintain organization and visibility of all appeal correspondence
Escalate denials, reductions, or inconsistencies to the Appeal Recovery Manager
Prepare, submit, and upload invoice appeals to carrier platforms and portals
Ensure all required documentation is complete, accurate, and properly formatted
Track appeal deadlines and ensure timely submission
Maintain accurate and up-to-date appeal logs and tracking systems
Enter and reconcile appeal data across internal systems (e.g., Aderant, trackers)
Ensure consistency between submitted appeals, responses, and reporting
Assist in maintaining appeal tracking reports and dashboards
Support data pulls related to recovery rates, aging, and appeal outcomes
Help identify trends or discrepancies in appeal activity
Organize and maintain appeal documentation, correspondence, and supporting materials
Ensure consistent naming conventions and version control
Maintain complete and accessible records for all appeal activity
Follow established appeal workflows and procedures
Identify gaps or inconsistencies in processes and escalate as needed
Support standardization and continuous improvement of appeal operations