Apparel Support Supervisor

HIT Promotional • Largo, FL

12d • Onsite

About The Position

The Apparel Support Supervisor is responsible for overseeing and managing all aspects of apparel orders after they are placed, ensuring timely processing and resolution of issues for key customers. This position serves as the key liaison between customer service, order entry, expeditors, production, and other departments, ensuring seamless communication and process efficiency. The role involves leading process improvements, making decisions regarding production timelines, and working closely with various teams to ensure successful execution of apparel orders. This position requires a high level of autonomy and the ability to make independent decisions.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field, is preferred but not required
• 3-5 years of experience in operations management, customer service, or production
• Strong organizational and problem-solving skills
• Excellent communication skills, both written and verbal, with a strong ability to lead cross-functional teams
• Ability to analyze data and use metrics to drive performance improvement
• Proficiency in ERP systems

Nice To Haves

• Experience in apparel production or supply chain management is highly preferred
• Proven ability to work independently and make high-level decisions
• Strong leadership and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with production scheduling and order fulfillment processes
• Ability to train and mentor team members

Responsibilities

• Lead the daily review of all apparel orders, identifying potential bottlenecks, holds, or delays, and strategize solutions to ensure smooth production flow.
• Act as the key decision-maker and liaison between customer service, order entry, expediting, and production teams. Ensure all departments are aligned to meet production deadlines and resolve any inter-departmental issues.
• Serve as the primary point of escalation for key customer orders, post-order issues, working directly with customers, sales, and distributors to resolve high-impact problems quickly and effectively.
• Work with the scheduling team to ensure that all necessary materials are available for upcoming orders. Make decisions on rescheduling or prioritizing orders based on available stock and production capacity.
• Work with the art team to identify potential artwork or design-related delays. Provide leadership and guidance to the art department on best practices for decoration decisions.
• Utilize new reporting tools to track key performance metrics, including order delays, customer complaints, and overall apparel order efficiency. Present findings to senior management and implement strategic improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees